“My esthetician gave me a tailored skincare routine and it’s a really great system”
“It’s one of the most gentle skin-care routines I’ve ever had.”
“Best Spot Treatment: a blemish’s worst nightmare”
“I cleared my skin by seeing an esthetician who specializes in acne”
Customer Support Team
Our Teams are available to assist you Monday-Friday, 9am-5pm PST. We typically respond within 1-2 business days of a request.
Email: orders@facerealityskincare.com
Phone: 510.351.1842 Ext. 2
FAQ
Find answers to common questions about our Face Reality Skincare Certification Training. This section covers key details, program benefits, and enrollment information. If you need further assistance, please contact our support team.
What is the expected response time for support inquiries?
Our team strives to respond to all support inquiries within 18 hours or less. This is our current Service Level Agreement (SLA) time frame from the initial inquiry.
Do you offer live chat support?
Currently, we do not offer live chat support. Please reach out via email or phone for assistance.
How can I track the status of my support request?
You can track the status of your support request by email or phone. We will keep you updated throughout the process.
What information should I provide when contacting support?
To help us assist you efficiently, please provide your name, email address, phone number, order number (if applicable), and a brief summary of your inquiry.
Can I escalate my support request?
While we handle support requests on a first-come, first-served basis, you can follow up via email or phone if needed for additional assistance.