Retail Shipping Policy

Shipping & Returns

Face Reality uses the United States Postal Service to ship packages. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. If a signature waiver is in place, Face Reality cannot accept responsibility for lost or stolen packages.

Shipping Method Rate Delivery Time Carrier
Shipping Method: Ground Shipping
Rate: $6.95
Delivery Time: 2-8 business days
Carrier: USPS
Ground Shipping $6.95 2-8 business days USPS
Shipping Method: USPS Priority Mail
Rate: Calculated in Cart
Delivery Time: 1-3 business days
Carrier: USPS
USPS Priority Mail Calculated in Cart 1-3 business days USPS
Shipping Method: USPS Priority Mail Express
Rate: Calculated in Cart
Delivery Time: 1-2 business days
Carrier: USPS
USPS Priority Mail Express Calculated in Cart 1-2 business days USPS

Ground service

Most orders shipped via Ground Service are processed and shipped within 1 business day, depending on product availability. Please allow extra transit time for orders shipping to Alaska, Hawaii and Military APO/FPO.

Express service

Express Service orders placed by 8 a.m. PST will be processed and shipped the same day, depending on product availability. Orders placed after 8 a.m. PST will be processed and shipped the next business day. Our fulfillment center operates Monday through Friday. Therefore, any orders placed Friday after 8 a.m. will not be processed and shipped out until the following Monday. Express Service is not available for shipments to Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories.

Return policy

Face Reality products may be returned within 30 days for a full refund, provided no more than 50% of the product has been used. Bundles and kits must be returned with all original components – individual products within the bundle/kit cannot be returned. There will be no returns accepted without a return authorization. To obtain a return authorization, please contact our office at 510-351-1842 Ext 102 to speak with the order department.

As always, if any stinging or burning is experienced with any product(s), wash off immediately and contact an esthetician for instructions.