Retail Shipping Policy

Shipping & Returns

Face Reality uses the United States Postal Service and/or FedEx to ship packages. Orders are shipped Monday through Friday only, excluding federal holidays in the United States. If a signature waiver is in place, Face Reality cannot accept responsibility for lost or stolen packages.

Shipping Method Rate Delivery Time Carrier
Shipping Method: Ground
Rate: Calculated in Cart
Delivery Time: 3-5 Business Days
Carrier: USPS and/or FedEx
Ground Calculated in Cart 3-5 Business Days USPS and/or FedEx
Shipping Method: Express
Rate: Calculated in Cart
Delivery Time: 1-2 Business Days
Carrier: USPS and/or FedEx
Express Calculated in Cart 1-2 Business Days USPS and/or FedEx

Ground service

Most orders shipped via Ground Service are processed and shipped within 1 business day, depending on product availability. Please allow extra transit time for orders shipping to Alaska, Hawaii and Military APO/FPO.

Express service

Express Service orders placed by 12:00 p.m. PST will be processed and shipped the same day, depending on product availability. Orders placed after 12:00 p.m. PST will be processed and shipped the next business day. Our fulfillment center operates Monday through Friday. Therefore, any orders placed Friday after 12pm PST will not be processed and shipped out until the following Monday. Express Service is not available for shipments to Military APO/FPO, P.O. Boxes, and some locations in Alaska, Hawaii, and US territories.

Return policy

Face Reality products may be returned within 30 days for a full refund, provided no more than 50% of the product has been used. There will be no returns accepted without a return authorization. To obtain a return authorization, please contact our office at 510-351-1842 Ext 102 to speak with the order department.

As always, if any stinging or burning is experienced with any product(s), wash off immediately and contact an esthetician for instructions.